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Can this device be safely used on the upper and lower eyelids?

Hi Jenae, Thanks for your question. We don't suggest you do that on eyelids. It's only suggest to use around the eye area, but not the eyelids.

how quickly can I receive this item? Is it possible to pick up. Im in the Los Angeles Area. Thank you Roxanne 805-236-1212

We can ship all our devices to your country, we use DHL for the shipment, it is door to door service. For the Microneedling pen, now it is on PRE-order, if you order now, we will arrange the shipment on August 15th or so.

I received my beauty pen and it dose not have any instructions in a manual or video. Nothing. Also plug it in and it dose not work I signed on to a life chat and it is not live. How do I figure the machin out? Thank you for your concern to this matter. Mehri Eghbal

Hello, We have emailed you the user manual, please check your email. Best regards,

I am looking at buying the Haifeel Touch from your site and would like to know if I can use Dermal Fillers with it? For example : Rejeunesse Shape 1*1.1ml |Injectable Cross-Linked Hyaluronic Acid Dermal Filler | Innovated for Facial Contouring Look forward to your reply.

The HaiFeel Touch is a professional skin booster injection device. It is designed for precise and controlled delivery of mesotherapy solutions and low-viscosity injectables. While you are considering using Rejeunesse Shape (1.1ml cross-linked HA filler) with it, this filler is highly cross-linked and has a thick viscosity, making it unsuitable for use with the HaiFeel Touch. Rejeunesse Shape is typically injected with a 27G or 25G needle/cannula into the subcutaneous or supraperiosteal layers for facial contouring. The HaiFeel Touch is more suited for: ✔ Skin boosters such as Profhilo, NCTF 135HA, and Viscoderm✔ Poly-nucleotide (PN) and Polydeoxyribonucleotide (PDRN) treatments such as Rejuran Healer✔ Non-crosslinked hyaluronic acid solutions like Jalupro or Hyaron If you are looking to inject dermal fillers like Rejeunesse Shape, manual syringe injection with a suitable needle or cannula would be the preferred method.

hello, Does the Micro work in a stamping/vertical on skin? or only vibrates? My reason for asking.. I purchased one recently and had to return it as only vibrates .....please and thank you

Hi Pamela, Thanks for your question. Our pen definitely goes up and down to penetrate into skin. But it's hard to say by naked eyes because the needle speed is super fast. You can check the below video, it penetrates the paper with separately holes one by one, so it's very easy to understand it. https://youtu.be/3T_QFfTa8MU

Hi! How does this device differ from your bipolar mini RF device? Which one is more effective? Is there a warranty on this device?

This one is definitely better, we supply 30 days money back guarantee, you can return for a refund if you don't like it within 30 days from the day of the package received. We also supply one year warranty for the machine. You can find more detailed information at the below link: https://www.ibeautymachine.com/professional/warranty

Hello, Can I use it con my face? Thanks!

Hi, Thanks for online inquiry, we are sorry that this device can't be used on the face. It's mainly for fat on waist, belly, thigh. Best regards,

Hello, What is the lifespan of the bulbs? Will they ever need to be replaced? thank you,

it works at least 10 years, so technically speaking, there is no need to replace the bulbs.

hi bought the diamond 17 hand held microderm machine and I cant tell the different diamond heads apart? is there a way that I can? thanks

Hello Erin, There are marks on the diamond tips, D150, D180, D200. D150 diamond tip can be used for delicate and sensitive parts of the skin (around the eyes) D180 Diamond tip can be used for face and neck. D200 Diamond tip can be used for rough skin and wrinkle parts (such as the body, elbow, and knee). Best regards,

quick question... rather than injecting clients can i microneedle this product??? let me know please. im looking for something that gives instant results. i dont want to use the ampuoles since that has Castor oil. i dont want to microneedle ANY oil. let me know if i can microneedle these dermal fillers? umi

Hi Umi, We don't suggest you choose micro needling for the HA fillers.

Hi, I’m very interested in this machine since I have ultra done once a year at a salon but that gets costly. Is the principle of this machine similar to a salon Ultherapy treatment? Is the collagen primarily restored at the deeper dermal layers or epidermis or both? If so, what setting does it perform each function? What is the temperature range which penetrates into the tissues? Thanks !

Thanks for your question. To be honest, this is a totally different machine if compared with the Ultherapy HIFU machine. But the result may be similar, this is also used for skin tightening and wrinkle removal. The temperature is around 45-65℃

Hello, The description mentions red and blue light, but the specifications say green and red light. Which one is it? Thank you

Hello, For the Mask, there is 2 kinds of LED lights, red and blue. Just as you can see on our website description. Thanks for your kindness. Best regards,

Hi! How many disposable needle does it come with? Can you use microneedling on the eye area? Like the eyelid?

It comes with 5 needle tips. It can work on eyelid if you choose short needle length around 0.25mm or use nano needle tip.

Could I use this serum every day or only when I microneddle?

This serum is used for microneedling treatment only.

Where do I buy replacement needles? How much? I am purchasing for home use. Will it come with instructions. Where can I get numbing cream and what percentage should I get? Thanks! Shirley

Hello Shirley, 1. For replacement needles, please click: http://www.ibeautymachine.com/ibeauty-pen-disposable-needle-tips-ii.html 2. We provide user manual and video for machine training. The software is simple and user-friendly. Our customer has no problem manipulating the machine by studying the manuals. 3. For numbing cream, please click: http://www.ibeautymachine.com/anesthetic-cream-with-lidocaine-numbing-cream.html

does this product have any certificate such as FDA? please advise. Thanks

Sorry, we don't have FDA for this product

ich habe dieses Gerät ganz neu und komme leider schon bei der Aufladung bzw. Anwendungsmöglichkeiten nicht ganz zurecht. Gibt es eine Gebrauchsanweisung auch in Deutsch? Leider lag in der Verpackung nur eine in Englisch.

Could you provide your order number? Email to : support@ibeautymachine.com

Also, what's better between this device and the protoner micro current number 2?

They have the same function, PROtoner II is the updated system of PROtoner.

Hi I am interested in buying Smart PRP low centrifuge price $355.00 does this machine takes tubes 15ml or 8ml and if possible could you send me the sku "here in your wed page" of tube I have to buy thank you.

It works on both 15ml and 8ml tubes, you can try to search PRP tubes on the website directly to find the tubes we have

Can I use the same open bottle the next week if I do not finish the open bottle?

Hi Linda, We'd like to suggest you use it up once opened. We don't recommend keeping it for another week once you opened.