Warranty - iBeautymachine.com
IBEAUTYMACHINE.COM is committed to quality. Each IBEAUTYMACHINE.COM product undergoes stringent quality checks and tests for performance before it is delivered to you. Our limited, 1-year manufacturer’s warranty covers defects in materials and workmanship of your products.
What is the limited warranty?
IBEAUTYMACHINE.COM warrants to the original purchaser that System is free from manufacturing defects in materials or workmanship for a period of one (1) year from the date of purchase.
The warranty period is not extended for any period during which the IBEAUTYMACHINE.COM System (or any parts thereof) is in repair or if your IBEAUTYMACHINE.COM System is replaced during the warranty period. Please note that consumable parts(e.g.eletrode pad, IPL filters...) are NOT covered by this warranty.
What is covered by the limited warranty?
This 1-year limited warranty covers defects in materials and workmanship in your System if you purchased from IBEAUTYMACHINE.COM. Your 1-year limited warranty is valid for you alone, the original purchaser and cannot be transferred.
What is not covered by the limited warranty?
This limited warranty does not cover damage, defects or failure caused by:
• Abuse or misuse
• Impact or insertion of foreign objects
• Application of harmful chemicals
• Failure to follow the instructions
• Loss of GBS System
• Normal wear and tear
How long does the warranty last?
This warranty covers claims filed with IBEAUTYMACHINE.COM. within one (1) year from the date of the original purchase of the Device. Claims filed after one (1) year from the date of purchase of the Device by you are not covered. IBEAUTYMACHINE.COM may require that you prove the date you purchased the Device by providing an invoice or receipt that specifically lists the date of purchase of the Device. Claims in respect of a repaired or replaced device must be filed with IBEAUTYMACHINE.COM. within the later of (a) one (1) year from the date of purchase of the original Device by you or (b) ninety (90) days from the date that the service center ships the repaired or replaced Device back to you.
What is your technical support policy after the warrant period?
After warranty, we will continue to provide the technical support as before. For spare parts, we only charge at material cost. And the shipping cost is on buyers’ side.
What happens in the unfortunate event that product malfunctions?
Within the year of purchase, if the product has any working problems and is covered by the warranty, contact Customer Service for assistance. Technical Support team is able to resolve the majority of system challenges over the phone or by email. We have a quick response service team and well-trained technicians which enable any problems can be solved within 7 business days.
During this process, we need your kind and patient assistance by either following our detailed detection procedure issued by our technicians or showing us the photos or videos of the machine. This process is very important for us to identify the actual problem so that we can work out a solution quickly.
• If indeed malfunctioning due to defect covered by the warranty, we will send you spare parts for change with detailed installation instruction free of charge. With the installation instruction, you can change the parts easily even without any electronic knowledge.
• As our equipment is are designed for use with our modular components. So the repair and maintenance are quite easy. Changing spare parts can usually fix the problems.
If changing the parts is not a solution, you can simply return the machine and we will send you a new one. Please check Exchange Procedure stated below.
• Exchange items MUST be in original packages with accessories and in the same conditions as you received it,
• Item(s) come directly from the factory and take 5 to 10 working days for orders to get delivered by USP or DHL.
• Proof of Purchase must accompany Goods;
• Liquid products are strictly non-refundable;
• Please use reliable shipping serivice with valid tracking number.
• Once we confirm the malfunctions is caused by manufacture defects, we will send the new one immediately
During warranty, the shipping cost of spare parts will be paid by IBEAUTYMACHINE.COM.
During exchange procedure, buyers need to pay shipping cost of returning the machines. IBEAUTYMACHINE.COM will pay the cost of delivering new machines.
After warranty period, buyers need to pay all the delivery cost.
Please refer to our Terms and Conditions for further information.