Shipping - iBeautymachine.com
Shipping and Delivery Standards
Orders are processed in the order they are received. Production will be started once the payment is confirmed. In some cases, bank note/receipt is required to confirm the payment so that we can proceed the order in advance.
An order confirmation email containing your order details will be sent. When your order ships, you will receive a confirmation email containing shipment tracking number. We ship worldwide via courier (DHL/UPS), Air cargo or Ocean shipping. For express door-to-door air shipping, delivery times are 3-7 business days. Ocean shipping delivery times are 20-40 business days, not including weekends and holidays.
A typical Shipment process by DHL/FEDEX/UPS:
Normally our default shipping method is by express air delivery service such as DHL/FEDEX/TNT/UPS. It is door to door delivery service.
Advantage: it's low cost, fast, easy, and convenient. And you can track the shipment online by the track number.
The shipping time takes 3 to 7 busienss days depending on the actual situation.
Other shipping method
Worldwide Air Cargo (deliver to your city)
Advantage: it's flexible, reliable, cost-saving for some large orders, convenient for some countries.
Delivery date: Normally you can receive the machine in 12 business days after placing orders.
Shipment: your goods will be shipped by Airline Company. They will deliver it to the airport in your city. Then you can receive it after clearing customs.
Note: we can also deliver the goods to your door by air cargo if you require.
Advantage: lowest cost, suitable for very large orders. It’s convenient for some special countries.
Delivery date: Normally you can receive the machine in 30 business days after placing orders.
Shipment: your goods will be shipped by Freight Company. They will deliver it to the sea port near your place. Then you can receive it after clearing customs.
Note: Normally we don’t provide door-to-door delivery service for ocean shipping.
Advantage: suitable for very small goods with weight less than 1KG. Low cost,
Delivery date: Normally you can receive the machine in 30 days after placing orders.
Shipment: your goods will be shipped by Airline Company. It is door-to-door delivery service.
Taxes and Duties
We do not add taxes, VAT or any other hidden charges. You pay us what you see on your invoice, for example: Goods Subtotal + Shipping Costs (does not include duties). Please find out as much as you can about import taxes in your own country before purchasing an item. In special cases, you may need to pay import duties on certain goods. For assistant on any of this, you can contact us for further assistance.
Is there anyway we can avoid high importation duty?
For some countries, the answer is Yes. Please contact us directly for further assistance.
Does iBeautyMachine.com offer free shipping service on any product?
Only products listed as “free shipping” apply to our free shipping service. IBeautyMachine.com offers free shipping service worldwide via express air delivery such as DHL/FEDEX/UPS/TNT.
What factors affect the delivery time?
Delivery time includes processing time and shipping time. Processing time means the time IBeautyMachine.com handles the order internally. Delivery time varies based on the destination. The customs policies of different countries can also impact the delivery time. Generally, the package can arrive to its destination on time.
How does IBeautyMachine.com get my shipping address?
We'll get your shipping address when you make a payment online. Please note, PayPal will be
not sharing any of your financial information with us except shipping address and a phone
number which you have explicitly agreed to share with us.
If you have any questions, please call us or email us
What if I do not edit my shipping address before settling the payment?
We’ll treat the PayPal account address as your shipping address if you do not edit it
otherwise. Please make sure your shipping address is the same as your PayPal account
address, if not, you will need to edit it.
How can I know my order has been shipped?
You’ll receive a notification e-mail from us when your order is shipped. Information about
your order (shipped items, shipping time, tracking number and tracking website) isincluded.
My tracking number is not working, what should I do?
Once your package has left IBeautyMachine.com, it will take 1-2 business days to process in
the Hong Kong Post system. Please wait a little more time and try again later. If any
questions, please leave us a message by visiting My Account. The IBeautyMachine.com
customer service center will respond within 24 hours.
Does IBeautyMachine.com ship internationally?
Yes, our products originate in Hong Kong and are shipped worldwide over 100 countries.
Why was my order sent in multiple packages when it all could have fit in one box?
IBeautyMachine.com may decide to pack your items separately due to weight, size concerns or
product shortage. You can check from your order list to see which parts were sent
separately. You can review the status of all orders in My Account.
How long will it take to process back orders?
We will send the products separately if some goods are out of stock. Generally, it will
take 5 days or less to restock these items. If more time is needed, we will inform you as
soon as possible; your understanding is highly appreciated. A customer service
representative will update My Account with the newest information as soon as the back order is processed
What should I do if the package is not received?
Firstly, you can track the status by visiting the appropriate tracking website mentioned above. If there’s no tracking information, you can contact us via “My Message” in “My Account” for help. Secondly, you can submit an RMA ticket when the package has not been received 45-50 calendar days beyond the delivery date.